Comforter Shipping & Returns

 

SHIPPING

 

FREE STANDARD SHIPPING offer is valid on orders over $99 CAD and is a 3-6 business day delivery service. 

Woolino.ca orders are shipped from fulfillment centers in Canada for delivery in Canada only.  International customers please visit Woolino.com

All orders will be processed and shipped within 1-2 business days of order placement.  We are unable to edit or adjust an order after it has been completed.

Please review your order carefully and check (and double check!) for spellings in all shipping fields prior to selecting and confirming your order.

It is the responsibility of the customer to review their shipping address and shopping cart information for accuracy before completing the purchase. Refunds, exchanges and/or replacement shipments will not be issued on the basis of an inaccurate address or incorrectly ordered item. Woolino is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.

Orders placed to remote locations (as defined by Canada Post, here) will not have guaranteed delivery timeframes and are subject to potential delays due to geographical limitations.

If you have specific questions regarding your order, our customer service team will be glad to help.  We are available via live chat on our website and by phone at 888-426-1020 between the hours of 9:00a - 5:00p EST, Monday through Friday.

 

COMFORTER AND PILLOW RETURNS

We feel confident that we offer products that are of the highest quality and that you will love them. However, if you're not completely satisfied with your purchase, you may return the products purchased directly from Woolino for a low flat fee*  within 30 days from the date of the purchase. 

Items must be unused, unwashed, and in the original packaging. Any comforter or pillow that has been opened and used is not returnable.

*Return handling fees per order:

  • $7 CAD – pillows and crib comforters.
  • $25 CAD – Twin, queen and king comforters

The return handling fee will be subtracted from your refund.

Exchanges:

We are unable to provide exchanges at this time. Please fill out our online return form to initiate the return process.